Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jamil Waters

Jamil Waters

March 13, 2025

5  out of  5
rating by Jamil Waters
"Tony Thomas at Tim Gibbs State Farm has been exceptional. He has gone above and beyond to make sure I get the best coverage at the best possible price! Thanks Tony for all you do for me and for all your clients!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Julie Lucky

Julie Lucky

March 5, 2025

5  out of  5
rating by Julie Lucky
"Extremely knowledgeable, efficient, and made sure I had the best options for my family. Continued to answer any questions and followed up as promised."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of B Brown

B Brown

March 5, 2025

5  out of  5
rating by B Brown
"Bruce provides professional and courteous service."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Kristi Bolton

Kristi Bolton

February 20, 2025

5  out of  5
rating by Kristi Bolton
"I’ve been a customer for a short period of time. And from day one while searching for auto insurance they have treated me with the most respect and kindness. And I’ve felt so blessed to have them apart of my journey. I’ve also now have life insurance for my family. Traci is an angel 😇 from above. I look forward to continuing my journey with this wonderful team of agents. Abundance of blessings. 🫶🏾♾️✝️"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Jan Wengler

Jan Wengler

February 13, 2025

5  out of  5
rating by Jan Wengler
"Tony Thomas was dedicated, friendly and efficient. He found car and rental coverage for a great rate. Highly recommend him!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Crystal aldridge

Crystal aldridge

February 3, 2025

5  out of  5
rating by Crystal aldridge
"Tony is an absolute joy to work with. Takes the pressure out of buying insurance. Knowledgeable and efficient! Thank you"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Gnet Acosta

Gnet Acosta

January 29, 2025

5  out of  5
rating by Gnet Acosta
"Tony has made the process of dealing with insurance easy and painless. This is a process I normally dread but he made it easy. He made recommendation that no other agent had ever made all the while saving me money and with better coverage."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Saud Tufail

Saud Tufail

January 29, 2025

5  out of  5
rating by Saud Tufail
"Was incredibly helpful in getting me a great insurance quote. He made the process smooth, answered all my questions, and found the best deal for my needs. Highly recommend his services!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Morgan Murphy

Morgan Murphy

January 23, 2025

5  out of  5
rating by Morgan Murphy
"Tony was super nice and helpful through the whole process! I highly recommend! Thank you!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Seye Oyediran

Seye Oyediran

January 21, 2025

5  out of  5
rating by Seye Oyediran
"Lisa is very knowledgeable, patient and kind to explain the whole details of the policy. she will look for best way to help and give you a clear understanding of what you need to know. She will go above and beyond for you."
We responded:
"Seye, Thank you for your review. Here at Tim Gibbs State Farm we pride ourselves in delivering remarkable customer service. If there is anything we can do to assist you, please let us know!"
Profile photo of Daniel Blanco

Daniel Blanco

January 11, 2025

5  out of  5
rating by Daniel Blanco
"After receiving our auto insurance renewal and noticing another premium increase, we decided to shop around. We reached out to Tony at Tim Gibbs Insurance, and within minutes, he provided us with a quote that saved us over $600 while offering better coverage. Tony also offered to quote us a home/auto bundle. While the savings on home insurance was modest (about $100), he increased our coverage by an impressive $45,000. We truly appreciate Tony's prompt response, professionalism, and thoroughness. Employees like him are what will continue to set Tim Gibbs State Farm Insurance apart from the competition. Thank you, Tony! Daniel & Cindy Blanco"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Bel Ballesteros

Bel Ballesteros

January 9, 2025

1  out of  5
rating by Bel Ballesteros
"Worst service ever! They don't fix their mistakes."
We responded:
"Hi Bel, it appears you have contacted our customer service team at our corporate office several times and have also had discussions with my team. I sincerely apologize for not meeting your expectations. At our agency we strive to deliver exceptional customer service, and based on your experience, we obviously did not meet your expectations. I would appreciate the opportunity to learn more about your experience, so that I can address any of your concerns. Please contact me at 469-575-0334. Tim Gibbs "
Profile photo of Brenda McHenry

Brenda McHenry

January 7, 2025

5  out of  5
rating by Brenda McHenry
"Tony was so much help, answering all of my question. I would suggest him to anyone looking to for a quality agent."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Errika Flood-Moultrie

Errika Flood-Moultrie

January 4, 2025

5  out of  5
rating by Errika Flood-Moultrie
"Traci is the BEST! She has been absolutely amazing in ensuring I am covered and have all of the latest updates when it comes to my insurance needs. She is always just a call away and usually she calls me before I even need to ask. So appreciate her service and connection. Everyone needs a Traci Matza is their lives."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Alexys Schwartz

Alexys Schwartz

December 31, 2024

5  out of  5
rating by Alexys Schwartz
"I had an incredible experience getting my insurance started with Tony at State Farm over the phone! Tony was professional, friendly, and extremely knowledgeable. He took the time to explain all my options clearly, answered all my questions patiently: even when i asked the same questions multiple times, and made the entire process smooth and stress-free. I felt genuinely valued as a customer, and Tony's efficiency in setting everything up was impressive. I highly recommend Tony with State Farm for anyone looking for excellent customer service and reliable coverage!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Joyce Hindman

Joyce Hindman

December 20, 2024

5  out of  5
rating by Joyce Hindman
"Tony Thomas was a treasure to find! He treated me so wonderfully and now he is my insurance guy!!!! Such a delight and he is very valuable to State Farm. His level of attention and kindness is so hard to find!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Shelley Christman

Shelley Christman

December 6, 2024

5  out of  5
rating by Shelley Christman
"Ian DeGruchy was delightful. He took the time to walk me through the quote for my auto and renters insurance policy and found what works best for me. He is a very large part of why I chose to switch from my previous company. He is hands down the best!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Christina Fitzgerald

Christina Fitzgerald

December 5, 2024

5  out of  5
rating by Christina Fitzgerald
"Ian very helpful he as explained everything in great detail about my car insurance even when I asked him to multiple times he was also explained life insurance to me as I asked, and he made it pretty easy for me to understand"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Christina Leney

Christina Leney

December 2, 2024

5  out of  5
rating by Christina Leney
"Tony was extremely helpful today with my auto and homeowner insurance!! He quickly saved me $3600/year and held or improved the coverages. Amazing!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Elizabeth Stein

Elizabeth Stein

November 22, 2024

5  out of  5
rating by Elizabeth Stein
"Tony did a great job explaining the process and my coverage. He got me more coverage for WAY less than I was paying with USAA."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Heather Faries

Heather Faries

November 22, 2024

5  out of  5
rating by Heather Faries
"Tony helped me drop my auto and renter's insurance by two-thirds without reducing coverage! Thank you, Tony"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Ann Jackson

Ann Jackson

November 14, 2024

5  out of  5
rating by Ann Jackson
"Tim and his staff will work with you on the best fit for you at the best price. Lisa has been very professional in helping my family. No matter what our needs or concerns might be they are there to help us thru them. I appreciate the care they have shown my family."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Iceyy Mary

Iceyy Mary

November 14, 2024

5  out of  5
rating by Iceyy Mary
"Tony has made my experience with State Farm awesome, he has been so helpful and reliable , his communication skills is A+. I definitely recommend his agency. ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Jesus Gomez

Jesus Gomez

November 13, 2024

5  out of  5
rating by Jesus Gomez
"I had a fantastic experience getting a homeowners insurance quote from Bruce Robbins at Tim Gibbs - State Farm Insurance in Cedar Hill. As a first-time homeowner, Bruce was incredibly informative, patient, and efficient throughout the process. He made sure I fully understood my options. Before calling here, I reached out to my current insurance company, but their indifferent attitude left me feeling sour about shopping for insurance. They even emphasized that I was free to cancel my auto policy and look elsewhere! In contrast, the quality of customer service at this office is outstanding. Highly recommend them to anyone looking for knowledgeable, friendly, and personalized service!”"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Katie Bradley

Katie Bradley

November 13, 2024

5  out of  5
rating by Katie Bradley
"I have been with Lisa Smith for 40 + years. You really develop a true relationship after that many years. Lisa is definitely our agent, just a phone call away. She has helped me in some of my worst times. But she is always there. If you need an agent who cares, you need to call Lisa."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"