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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Daniel Blanco

January 11, 2025

5  out of  5
rating by Daniel Blanco
"After receiving our auto insurance renewal and noticing another premium increase, we decided to shop around. We reached out to Tony at Tim Gibbs Insurance, and within minutes, he provided us with a quote that saved us over $600 while offering better coverage. Tony also offered to quote us a home/auto bundle. While the savings on home insurance was modest (about $100), he increased our coverage by an impressive $45,000. We truly appreciate Tony's prompt response, professionalism, and thoroughness. Employees like him are what will continue to set Tim Gibbs State Farm Insurance apart from the competition. Thank you, Tony! Daniel & Cindy Blanco"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Bel Ballesteros

January 9, 2025

1  out of  5
rating by Bel Ballesteros
"Worst service ever! They don't fix their mistakes."
We responded:
"Hi Bel, it appears you have contacted our customer service team at our corporate office several times and have also had discussions with my team. I sincerely apologize for not meeting your expectations. At our agency we strive to deliver exceptional customer service, and based on your experience, we obviously did not meet your expectations. I would appreciate the opportunity to learn more about your experience, so that I can address any of your concerns. Please contact me at 469-575-0334. Tim Gibbs "
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Brenda McHenry

January 7, 2025

5  out of  5
rating by Brenda McHenry
"Tony was so much help, answering all of my question. I would suggest him to anyone looking to for a quality agent."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Errika Flood-Moultrie

January 4, 2025

5  out of  5
rating by Errika Flood-Moultrie
"Traci is the BEST! She has been absolutely amazing in ensuring I am covered and have all of the latest updates when it comes to my insurance needs. She is always just a call away and usually she calls me before I even need to ask. So appreciate her service and connection. Everyone needs a Traci Matza is their lives."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Alexys Schwartz

December 31, 2024

5  out of  5
rating by Alexys Schwartz
"I had an incredible experience getting my insurance started with Tony at State Farm over the phone! Tony was professional, friendly, and extremely knowledgeable. He took the time to explain all my options clearly, answered all my questions patiently: even when i asked the same questions multiple times, and made the entire process smooth and stress-free. I felt genuinely valued as a customer, and Tony's efficiency in setting everything up was impressive. I highly recommend Tony with State Farm for anyone looking for excellent customer service and reliable coverage!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Joyce Hindman

December 20, 2024

5  out of  5
rating by Joyce Hindman
"Tony Thomas was a treasure to find! He treated me so wonderfully and now he is my insurance guy!!!! Such a delight and he is very valuable to State Farm. His level of attention and kindness is so hard to find!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Shelley Christman

December 6, 2024

5  out of  5
rating by Shelley Christman
"Ian DeGruchy was delightful. He took the time to walk me through the quote for my auto and renters insurance policy and found what works best for me. He is a very large part of why I chose to switch from my previous company. He is hands down the best!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Christina Fitzgerald

December 5, 2024

5  out of  5
rating by Christina Fitzgerald
"Ian very helpful he as explained everything in great detail about my car insurance even when I asked him to multiple times he was also explained life insurance to me as I asked, and he made it pretty easy for me to understand"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Christina Leney

December 2, 2024

5  out of  5
rating by Christina Leney
"Tony was extremely helpful today with my auto and homeowner insurance!! He quickly saved me $3600/year and held or improved the coverages. Amazing!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Elizabeth Stein

November 22, 2024

5  out of  5
rating by Elizabeth Stein
"Tony did a great job explaining the process and my coverage. He got me more coverage for WAY less than I was paying with USAA."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Heather Faries

November 22, 2024

5  out of  5
rating by Heather Faries
"Tony helped me drop my auto and renter's insurance by two-thirds without reducing coverage! Thank you, Tony"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Ann Jackson

November 14, 2024

5  out of  5
rating by Ann Jackson
"Tim and his staff will work with you on the best fit for you at the best price. Lisa has been very professional in helping my family. No matter what our needs or concerns might be they are there to help us thru them. I appreciate the care they have shown my family."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Iceyy Mary

November 14, 2024

5  out of  5
rating by Iceyy Mary
"Tony has made my experience with State Farm awesome, he has been so helpful and reliable , his communication skills is A+. I definitely recommend his agency. ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Jesus Gomez

Jesus Gomez

November 13, 2024

5  out of  5
rating by Jesus Gomez
"I had a fantastic experience getting a homeowners insurance quote from Bruce Robbins at Tim Gibbs - State Farm Insurance in Cedar Hill. As a first-time homeowner, Bruce was incredibly informative, patient, and efficient throughout the process. He made sure I fully understood my options. Before calling here, I reached out to my current insurance company, but their indifferent attitude left me feeling sour about shopping for insurance. They even emphasized that I was free to cancel my auto policy and look elsewhere! In contrast, the quality of customer service at this office is outstanding. Highly recommend them to anyone looking for knowledgeable, friendly, and personalized service!”"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Katie Bradley

Katie Bradley

November 13, 2024

5  out of  5
rating by Katie Bradley
"I have been with Lisa Smith for 40 + years. You really develop a true relationship after that many years. Lisa is definitely our agent, just a phone call away. She has helped me in some of my worst times. But she is always there. If you need an agent who cares, you need to call Lisa."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Jerve Williams

Jerve Williams

October 31, 2024

5  out of  5
rating by Jerve Williams
"Rachel Anthony is very knowledgeable and helpful. She assisted me with a claim and made sure I understood the process along with how my policy would work for me."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Naomi Anthony

October 29, 2024

5  out of  5
rating by Naomi Anthony
"Rachel was the Rep that I worked with. She was very thorough when answering all my questions."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Madeline Jayag

October 28, 2024

5  out of  5
rating by Madeline Jayag
"I would like to Thank Rachel for all she does at State Farm. Since day one she has gone out of her way to assist me in my insurance needs. Always a pleasure to work with her, friendly knowledgeable and always ready to answer my questions. All I do is give Rachel a call and she is willing to go out of her way for me, with any insurance questions or issues I have. She is passionate about her job, always willing to help anyone, just give Rachel a call, whether it’s a home, car or life quote. I highly recommend Rachel to anyone looking for insurance coverage."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Solonika Anthony

Solonika Anthony

October 28, 2024

5  out of  5
rating by Solonika Anthony
"My service with Rachel was superb! She was very knowledgeable and was able to assist with any questions I had. Absolutely would recommend this agent!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Amanda Durham

October 28, 2024

5  out of  5
rating by Amanda Durham
"Very helpful with anything information you need, Very prompt on calling their customers back, Very Professional, Love their jobs."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Debi Reed

October 28, 2024

5  out of  5
rating by Debi Reed
"Years ago I called Tim Gibbs office and spoke to Tony Thomas. At that time he couldn't save me any money compared to what I was paying elsewhere. He asked me if he could keep in touch and keep trying, I agreed. Less than 6 months later, Tony contacted me with a quote I couldn't pass up!! Tony has always been just a phone call or text away for me since joining the State Farm family!! It's been several years now and I wouldn't change my agent or “My Tony from State Farm“!!! Keep up the Great customer service Sir!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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OTD On The Daily

September 27, 2024

5  out of  5
rating by OTD On The Daily
"Always very helpful!"
We responded:
"Chris, Thank you for your review. Here at Tim Gibbs State Farm we pride ourselves in delivering remarkable customer service. If there is anything we can do to assist you, please let us know!"
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HEIDI PETREE

September 20, 2024

5  out of  5
rating by HEIDI PETREE
"Tony Thomas has great customer service and care. Super quick to respond to texts and calls.So glad we were able to find such a great insurance representative to work with!"
We responded:
"Heidi, Thank you for your review. Here at Tim Gibbs State Farm we pride ourselves in delivering remarkable customer service. If there is anything we can do to assist you, please let us know!"
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Garrett Christian

September 10, 2024

5  out of  5
rating by Garrett Christian
"Kyler was amazing, helpful, and professional helping me to figure out everything I needed on my policies. I would definitely recommend using Kyler!"
We responded:
"Garrett, thank you for your review! Kyler strives to provide excellent customer service to our customers. Please let us know if you have any questions or concerns, we can assist you with. "
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Nancy Estrada

August 28, 2024

5  out of  5
rating by Nancy Estrada
"I highly recommend this place, Tony is an amazing agent. He was able to save me so much money, I’m very grateful for his assistance."
We responded:
"Nancy, Thank you for your review. Here at Tim Gibbs State Farm we pride ourselves in delivering remarkable customer service. If there is anything we can do to assist you, please let us know!"